Newham residents are being encouraged to share their feedback about healthcare in the borough following the launch of a new online platform Newham Patient View.
Newham Patient View is a newly launched website which aims to both collect feedback from residents living across Newham, but also keep patients and public informed on how their feedback is shaping local services.
On the website, people who live, work or use health services in Newham can complete surveys on new initiatives and services launching in the borough, as well as providing feedback about recent healthcare experiences. By leaving feedback, people will receive updates and responses from Newham Clinical Commissioning Group on how their feedback has been listened to and acted upon.
Visitors to the website are currently being encouraged to complete a survey about the launch of a new, local Minor Eye Conditions service in Newham at newhampatientview.org.uk/minor-eye-conditions-service.
In addition to the online platform, Newham Patient View has also been working in the local community to collect feedback from local residents and increase usage of Newham’s Patient Participation Groups — groups connected to each individual GP practice that represent patients’ views and help improve services provided by the practice.
Newham Patient View is being delivered on behalf of Newham Clinical Commissioning Group in partnership with West Ham United Foundation and Intelligent Health.
Dr Muhammad Naqvi, Chair of Newham Clinical Commissioning Group’s Governing Body, said: “At NHS Newham CCG, we want to change the way people engage with our local health and care services by making it easy for them to give feedback.
“This website will encourage people using the services in Newham to post ideas, questions and comments on the services we are commissioning. By providing people with a platform to quickly and easily give feedback, Newham Patient View will build genuine two-way dialogue as we hope it will reflect real-time concerns making it a powerful tool for engagement.